Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us and we will do our best to assist you.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide photos of the item and packaging. We will review your request and, where applicable, offer a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 3–5 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. These exceptions will be identified on the relevant product page.

Return Shipping

Unless the item is damaged, defective, or incorrectly sent, the customer may be responsible for the cost of return shipping.

How to Request a Refund or Return

To request a return or refund, please visit support@marketcam.store and contact our customer support team with your order number and a description of the issue.

Contact Us

For any questions regarding returns or refunds, please contact us through support@marketcam.store.